Support

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The following are common support queries - if your question is not addressed here, please try searching or perusing additional support categories above.
  1. How do I contact you?

    If you're an iPhone or iPod touch user with a question...

  2. My registration code is incorrect, what do I do?

    If the registration code you received when you purchased...

  3. I have a question about Crosswords or Crossword Light!

    If you have a question or problem with one of our Crosswords...

  4. How can I upgrade my software?

    All minor version upgrades of our software is free...

  5. Lost your password, or the password you received from us is incorrect?

    If you lost your registration code or the previous...

  6. What is my User Name, and how can I find it?

    Your Palm User Name is the name that you assign your...

  7. How do I manually install my Palm OS software?

    To manually install your software to your handheld...

  8. My Palm OS software won't install!

    If you're a Windows user, please make sure that you...

  9. How do I download new Crossword Puzzles on my Palm OS handheld?

    To download new puzzles, you must have the Crossword...

  10. I get the error 'No Card Engine found', how can I remedy that?

    If you get the error 'No Card Engine found' then you...

  11. I didn't receive my registration email!

    Our registration emails are automatically sent out...

  12. When I try to use your software for the first time, it asks for a registration code!

    Please fill out the demo extension request form. After...

  13. I can't download new crossword puzzles for Crossword Puzzles for Palm OS!

    There are several reasons why you may not be able to...

  14. Where can I download my software?

    All of our software can be downloaded in a variety...

  15. How do I remove one of your programs?

    In order to delete a program from your Palm OS device...

  16. Quick News won't update when I HotSync!

    If you're having problems updating feeds in Quick News...

  17. Where do I find a Mac version of my Palm OS software?

    Unfortunately, some of our software vendors only allow...

  18. I purchased a collection of software programs and it says I need to register, what do I do?

    Most software packages that include our software are...

  19. I receive the error 'You must install the LinkLibrary.prc file' or that I need a new version of the Link Library. How can I fix this?

    If you're receiving an error saying that you need to...

  20. The Quick News Mac Conduit doesn't work on my computer!

    If you're having problems with the OS X Quick News...

  21. I can't upgrade Type Right!

    When I try to upgrade Type Right, I get the error that it 'Already Exists'! How do I upgrade it?...

  22. Auto Slate doesn't work with my handheld!

    Auto Slate gives me an error when I exit the program, what can I do?...

  23. SpellMan won't run on my handheld!

    Unfortunately, at this time SpellMan is not Palm OS...

  24. I get the error 'No JPEG library' or 'You don't have the PnoJpegLibrary installed' and can't view images!

    In order to view images on your handheld, you need...